Abstract:
Conflict is a condition that defines a social life. Conflicts and disagreements
can arise as a result of differences in values, beliefs, personalities, goals and perceptions
of individuals. In an educational organization it is common to have conflicts between
teachers and administrators for various reasons. However, it is essential for both
parties to cooperate, interact and work together in order to prevent or resolve conflict
situations that have arisen.
The purpose of the study is to try to determine the causes of conflicts between teachers
and school administrators according to the teachers' perceptions. The participants of
the research consisted of 30 schools from the city of Ust-Kamenogorsk, Kazakhstan,
including Kazakh, Russian and Kazakh-Russian mixed schools all over the city, and
432 teachers who worked in these schools during the academic year 2019-2020. The
data were collected using “Personal Information Form” and the “Reasons of Conflict
Questionnaire”. The arithmetic means and standard deviation of the organizational
conflict questionnaire determined the results of the study. The results of the study
revealed, according to the teachers’ perspective the items that “mostly” causes conflicts
in schools are the following: “Too much paperwork”, “The administrator keeps teachers
under constant and tight control”, “The administrator interferences in teacher's private
life”, “The administrator punishes failure rather than rewarding success”, “Differences
in perception”, “The administrator is too distant from teachers”, “The administrator
pretends to consult teachers when he/she makes the decision”, “The administrator
looks down on teachers”, “The administrator neglects his/her responsibilities due
to professional incompetence”, “The administrator’s favoritism policy”, “The parties
have different views on the management methods”, “The administrator trusts only
close people to him/her at school”, “The administrator always uses only written
communication type”. As a result, it was concluded that Ust-Kamenogorsk has an
unsatisfactory school environment which must be eliminated.
