Abstract:
In this paper, on the basis of the analysis of the definition of “quality”, a literature review
was conducted with the aim of improving the medical care quality, as well as optimizing costs in the
healthcare field. The purpose of this article is to clarify the concept of quality, therefore, the analysis of
the concept of “quality” in dynamics is carried out to determine ways to improve the quality management
system in the healthcare field, the detection of critical attributes is important for clarification, further
development of tools and the design of a new methodological base. This article can be used in healthcare
organizations, politics and economics to improve performance indicators. The presented theoretical and
practical data contribute to a more complete and consistent understanding of the components necessary to
improve the performance of organizations in the healthcare field as well as increase public affiance.
